Booking: All reservations must be made through our official website, reservations team, or authorized travel partners. A valid credit card is required to secure your reservation.
Payment: Full payment is required at check-in unless otherwise specified. We accept major credit cards and electronic payment methods. Payment is non-refundable unless canceled in accordance with our cancellation policy.
2. Cancellation Policy
Cancellation: Cancellations must be made at least 48 hours before the scheduled check-in time. Cancellations made within 48 hours of arrival will incur a charge equivalent to one night’s stay.
No-Show: In the event of a no-show, the full amount of the reservation will be charged.
3. Check-In and Check-Out
Check-In: Standard check-in time is from 3:00 PM. Early check-in may be available upon request and subject to availability.
Check-Out: Check-out time is by 11:00 AM. Late check-out may be arranged with prior notice and is subject to availability and additional charges.
4. Guest Conduct
Behavior: Guests are expected to behave respectfully and follow hotel policies. We reserve the right to request guests to leave if their behavior is disruptive or damaging to the property.
Smoking: Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas are provided.
5. Liability
Property Damage: Guests are liable for any damage to hotel property caused by themselves or their visitors. Charges for damages will be applied to the credit card on file.
Personal Belongings: The hotel is not responsible for loss or theft of personal belongings. Guests are advised to use the in-room safe provided.
6. Changes to Terms
Amendments: Hotel Supross reserves the right to modify these terms and conditions at any time. Changes will be updated on our website and are effective immediately upon posting.
7. Privacy Policy
Data Collection: We collect personal information to process bookings and enhance your stay. Your data is handled in accordance with our Privacy Policy and is not shared with third parties except as required by law.
8. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
